All speaker sessions will take place in the Inspiration Area. Additionally, our Lab Area is home to our experts across all ServiceNow workflows — including Technology Workflows, Employee Workflows, Customer Workflows, and Security Workflows — as well as our dedicated AI specialists.
Agenda
09:15
09:35
Reinventing Support Through AI & Automation by Asahi
Is your service desk future-ready? Discover how Asahi is transforming support through AI and automation. I will share candid insights from our ServiceNow journey, demonstrating how to strip away manual friction and scale operations. Join us to learn how to deliver instant, intelligent outcomes without losing the human touch.
ServiceNow Platform Manager @ Asahi
10:00
A transformation journey by Adecco Group
Join us as we pull back the curtain on how we transformed a 14-day manual process into a two-minute, self-service reality. We’ll show you exactly how we treated "process" as a product, using ServiceNow as the intuitive front door and Azure DevOps as the high-speed delivery engine.
Global Head of Cloud Design, Engineering and Operations at The Adecco Group
10:45
Microsoft Copilot vs ServiceNow Now Assist in Real Enterprise Combat by Konica Minolta
Explore the tension between European IT’s Microsoft approach and International Service’s ServiceNow journey. We’ll discuss managing diverse stakeholder views, navigating platform conflicts, and reinventing support through strategic automation.
Manager IT ITSM Europe at Konica Minolta
11:10
11:50
12:15
14:30
16:15
One Platform to Run Them All: How GETEC Strategically Simplifies Internal Services
A fireside chat with Steven Rudin Group Manager of ServiceNow at GETEC.
Group Manager ServiceNow at GETEC Group
17:00
Closing session
Let’s wrap up our sessions and transition to our final highlight: the Skybar Dinner.
